Defining Process Improvement ...............................………...…………….…………………………….

Process Improvement Paths .................................…………….………………...……………………….

Process Improvement Dynamics ................... ……….............................................................

Elements of Process Improvement ..........................……..……....................................................

Process Improvement Methodologies........................ …….........................................................

Six Sigma Quality ..................................………………………………………..…..…….......................

Tools for Six Sigma Quality Improvement ..............................................................................

Flow Charts .................................................................................................................................

Check Sheets ..............................................................................................................................

Histograms ..................................................................................................................................

Cause-and-Effect Diagrams .......................................................................................................

Pareto Diagram ...........................................................................................................................

Scatter Diagrams ........................................................................................................................

Control Charts .............................................................................................................................

Benchmarking ............................................................................................................................

Balanced Scorecard...................................................................................................................

Lean Kaizen and Sustainability .................................................................................................

Lean Kaizen Circle ......................................................................................................................

Sustainability and Process Improvement Contribution............................................................

Review, Terms, Discussion Questions, Exercises.....................................................................

Terms Check ...............................................................................................................................

Performance Check – Answers and Test Documents..............................................................

Discussion Questions .................................................................................................................

Case Study ..................................................................................................................................

Suggested Additional Readings .................................................................................................