Defining Process Improvement ...............................………...…………….…………………………….
Process Improvement Paths .................................…………….………………...……………………….
Process Improvement Dynamics ................... ……….............................................................
Elements of Process Improvement ..........................……..……....................................................
Process Improvement Methodologies........................ …….........................................................
Six Sigma Quality ..................................………………………………………..…..…….......................
Tools for Six Sigma Quality Improvement ..............................................................................
Flow Charts .................................................................................................................................
Check Sheets ..............................................................................................................................
Histograms ..................................................................................................................................
Cause-and-Effect Diagrams .......................................................................................................
Pareto Diagram ...........................................................................................................................
Scatter Diagrams ........................................................................................................................
Control Charts .............................................................................................................................
Benchmarking ............................................................................................................................
Balanced Scorecard...................................................................................................................
Lean Kaizen and Sustainability .................................................................................................
Lean Kaizen Circle ......................................................................................................................
Sustainability and Process Improvement Contribution............................................................
Review, Terms, Discussion Questions, Exercises.....................................................................
Terms Check ...............................................................................................................................
Performance Check – Answers and Test Documents..............................................................
Discussion Questions .................................................................................................................
Case Study ..................................................................................................................................
Suggested Additional Readings .................................................................................................