Defining Statistical Quality Control (SQC). ................................................................................
The Statistical Quality Control System .......................................................................................
Three Stages of Statistical Quality Control................................................................................
Types of Quality Problems ..........................................................................................................
Exploring Quality Problems .........................................................................................................
Understanding Process Variance ...............................................................................................
Sources of Variation in Processes ............................................................................................
Patterns of Variability – Data Collection....................................................................................
Patterns of Variability ..................................................................................................................
Process Capability .......................................................................................................................
Process Capability Ratio and Index ...........................................................................................
Defining Statistical Process Control (SPC..................................................................................
Defining Inspection .....................................................................................................................
Inspection Basics ........................................................................................................................
Sampling Techniques .................................................................................................................
Developing a Sampling Plan ......................................................................................................
SPC – Control Chart Basics ........................................................................................................
X--Chart - Steps ...........................................................................................................................
Creating a p-Chart .......................................................................................................................
Interpreting SPC Charts ..............................................................................................................
Review, Terms, Discussion Questions, Exercises .....................................................................
Terms Check ................................................................................................................................
Performance Check – Answers and Test Documents ..............................................................
Discussion Questions .................................................................................................................
Case Study ...................................................................................................................................
Suggested Additional Readings .................................................................................................