Need for New Products ..............................................................................................................

Drivers of New Product Development............................……………........................................

Product Development Principles .............................………….…..……...….....................................

Design Organizational Structures ..............................…………….………….....................................

Changing Paradigms in Design Development ...................... ....................................................

Linking Designs and Processes ..............................……………..………….......................................

Product Design Process Flow ..............................………………………............................................

Break-Even Analysis.................................…………………………………............................................

Make or Buy Analysis .................................……………………………………………............................

What is Quality Functional Deployment (QFD)?........................................................................

House of Quality – Overview ......................................................................................................

House of Quality – Example .......................................................................................................

The Four Houses of Quality ........................................................................................................

Product Design Techniques .......................................................................................................

Designing Services - Characteristics.........................................................................................

Service Design Process Flow .....................................................................................................

Review, Terms, Discussion Questions, Exercises.....................................................................

Terms Check ...............................................................................................................................

Performance Check – Answers and Test Documents..............................................................

Discussion Questions .................................................................................................................

Case Study ..................................................................................................................................

Suggested Additional Readings .................................................................................................