Certified Supply Chain Professional

Exam Content Outline

 I.          Supply Chain Management (SCM) Fundamentals (30%)

 A.        Overview of supply chain management.  

• Supply chain management process overview.
• Definitions of supply chain, supply chain management, including reverse supply chain
• Value and benefits of supply chain management (using the supply chain to improve profitability and decrease working capital) 
  • Key stakeholders in the supply chain
•  Evolution of supply chain management (definition of different stages, recognition, understanding, examples) 
  • Functional supply chains
  • Integrated supply chains (internal and external) 
  • Value networks

  B.        Aligning supply chain management with corporate strategy  
 

• Corporate strategy (strategic and financial planning)
• Competitive priorities and future direction (use of visibility, velocity, and variability) 
• Aligning supply chain strategy and capabilities with corporate strategy 
• Driving supply chain decisions (e.g. processes, capacities, locations, etc.) with competitive priorities and supply chain strategy
• Using ERP to align operations with strategy 
• Make-or-buy decisions (outsourcing) 
• Compliance and regulatory issues

 C.        Managing the supply chain
 

• Supply chain objectives 
  • Value drivers
  • Key performance indicators (KPI) 
  • Balanced scorecard 
  • Efficiency and cost versus responsiveness
•  Elements of supply chain management including network configuration, inventory control, product design, information technology and support systems
• Performance metrics in CFO language (e.g. cash-to-cash cycle, ROA, total supply chain cost, inventory investment, value-added productivity, etc.)
• Definition of synchronization and key success factors

D.        Continuous improvement
 

• Definition of continuous improvement
• Purpose
• Visibility and analysis
• Goals and benchmarking
• Implementation
• Change Management
• Tools and philosophies (six sigma, lean manufacturing, theory of constraints, importance of data)

 II.         Building a Competitive Infrastructure (20%)

 A.        Demand planning

• Overview (role in SCM, components, importance, etc.) 
• Role of marketing in demand planning (e.g. product management, new product introductions, market analyses, order policies, etc.) 
• Forecasting (quantitative and qualitative components) 
• Supply chain dynamics (e.g. bullwhip effect) 
• Collaborations (joint planning, service agreements, VMI, CPFR, etc.) 
   

B.        Product design considerations – (Involving suppliers sooner in new product development opportunities).

•  Component commonality
• Modularity vs. integral design 
• Universality 
• Mass customization 
   

C.        Manufacturing planning and controlling
 

•  Business planning 
• Sales and operations planning (S&OP) 
• Master production scheduling (MPS) 
• Material requirements planning (MRP) 
• Capacity requirements planning (CRP) 
• Inventory management  

D.        Logistics
 

•  Warehousing 
• Transportation 
• Distribution requirements planning (DRP) 
• 3rd and 4th party logistics (3PL and 4PL) 
• Reverse logistics 
• Global logistics and international business 
   

III.        Managing Customer and Supplier Relationships (30%)

A          Customer relationship management (CRM)

• Introduction to CRM  
• Identify and prioritize customer needs
• Collect, analyze, and use customer information to determine contact channel and product strategy 
• Develop customer interaction plans 
• Align customer service processes 
• Demand management 
• Sales and marketing using CRM 
• CRM technology 
• CRM outsourcing

 B.        Supplier relationship management (SRM)
 

•  Overview of SRM 
• Steps in SRM process 
• Buyer’s/purchasing professional’s redefined role 
• Purchasing (requisitions, purchase orders, and purchasing contracts) 
• Supplier selection 
• Communication 
• Performance evaluation (relationship to customer needs) 
• Certification 
• Alliances 
• SRM technology 
• Outsourcing SRM 
   

C.        Keys to effective relationship management
 

• Organizational capabilities 
• Willingness to change 
• Commitment to relationship 
• Open communications and joint objectives 
• Integrated customer/supplier relationship management
  • Role and value organization brings to both supplier and customer 
  • Trends enabling greater collaboration 
  • Reasons some organizations resist bringing customer and supplier together

 IV.        Using Information Technology (IT) to Enable Supply Chain Management (20%)

 A      Role of IT in the supply chain
 

• Overview 
• IT infrastructure: interface devices, communications, databases, system architecture 
• Acquisition and use of data (goals, collection & validation, and analysis) 
• Uses of information technology in the supply chain 
• Supply chain management comprehensive system  

B.        ERP in supply chain management
  

• Overview 
• Leveraging ERP systems 
• Innovative technologies and their uses
  • Overview 
  • Supply chain event management/supply chain process management 
  • Advanced optimization tools (including WMS, TMS) 
  • Technology trends

 D.        Using IT to enhance supply chain performance (how tool enhances)
 

•  Overview 
• Electronic data transfer (EDT) and standards [including EDI, bar codes, and RFID (radio frequency identification)] 
• Advanced tools [APO/APS (advance planning and optimization/scheduling), network optimization]

E.        eBusiness 
 

• Overview 
• Internet-enabled supply chains 
• eBusiness considerations (ROI, benefits, etc.) 
• Use in collaborations and joint processes 
• B2B and B2C (business to business, business to consumer/customer)
• Portals and hubs

Duración del seminario: 48 horas

Inversión por participante:

Inscripciones tempranas (2 semanas antes del evento programado)

$1,800 USD + IVA Socios

$2,100 USD + IVA No Socios

Inscripciones dentro de las 2 semanas antes al evento programado

$2,100 USD + IVA Socios

$2,300 USD + IVA No Socios

Costo del exámen de certificación: $ 550 USD+iva (Socios) / $700 USD+iva (No Socios)
Examenes disponibles en Monterrey, NL